Terms of Service
Please review these Terms of Service attentively before utilizing our website or engaging in any transactions with Rayivo . These terms govern your website usage and establish a legally binding agreement between you and Rayivo.
WHO WE ARE
These Terms of Service (“Terms”) govern your use of the website operated by (“we”, “us”, or “”). By visiting or purchasing from you agree to be bound by these Terms and our Privacy Policy.
ELIGIBILITY
You must be at least 18 years old and legally capable of entering into a contract to place an order. We may refuse service to anyone, at any time, at our sole discretion.
ACCOUNT REGISTRATION
a. You must provide accurate, complete and up-to-date information.
b. You are responsible for maintaining the confidentiality of your password and for all activity that occurs under your account.
c. Notify us immediately at [ if you suspect unauthorised use.
PRODUCT INFORMATION & AVAILABILITY
a. We strive for accuracy, but colours, measurements and fabric descriptions may vary slightly due to screen settings or hand-finishing techniques.
b. Items displayed are available while stocks last. If an ordered product becomes unavailable we will cancel that part of your order and issue a full refund.
PRICING & PAYMENT
a. Prices are shown in the currency selected at checkout and include any applicable VAT/GST unless stated otherwise.
b. Promotional codes must be entered before checkout; they cannot be applied retrospectively.
c. We accept Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay. Payment will be debited when your order is confirmed.
d. All transactions are encrypted via PCI-DSS compliant processors; we do not store full card numbers.
SHIPPING & DELIVERY
a. Dispatch times are listed on each product page; “made-to-order” pieces require up to 7 business days.
b. Risk of loss passes to you upon hand-over to the carrier. Title passes once full payment is received.
c. Customs duties or import taxes outside are the customer’s responsibility.
RIGHT OF WITHDRAWAL / RETURNS
a. You may return unworn, unwashed, tagged items within 30 days of delivery for any reason.
b. Intimates, altered or personalised goods are non-returnable unless faulty.
c. Initiate a return through your account; we provide a prepaid label for domestic orders. Refunds are processed within 7 business days after inspection.
WARRANTY & FAULTY GOODS
Our garments carry a 6-month manufacturing warranty. If a defect arises contact with photos; we will repair, replace or refund at no cost including return shipping.
INTELLECTUAL PROPERTY
All content, trademarks and designs are owned or licensed by us. You may not copy, scrape or use our imagery or text without prior written permission.
USER-GENERATED CONTENT
By uploading photos, reviews or other content you grant us a worldwide, royalty-free, perpetual licence to use, modify and display it for marketing purposes. You retain ownership and are responsible for ensuring you have the necessary rights.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, our total liability for any claim related to an order shall not exceed the purchase price paid. We are not liable for indirect, consequential or punitive damages.
PRIVACY & DATA PROTECTION
We collect and process personal data in accordance with GDPR, CCPA and applicable local laws. See our Privacy Policy for details on cookies, marketing consent and your rights.
SUSTAINABILITY DISCLOSURE
We publish annual impact reports covering fibre origins, carbon footprint and wage compliance. These figures are independently audited and available on request.
GOVERNING LAW & DISPUTE RESOLUTION
These Terms are governed by the laws of . Any dispute shall first be submitted to confidential mediation; if unresolved, exclusive jurisdiction rests with the courts of
CHANGES TO TERMS
We may update these Terms at any time. Continued use of the site after posting constitutes acceptance of the revised Terms. Material changes will be highlighted on the homepage for 30 days.
Contact Us:
Should you have inquiries or concerns regarding these Terms of Service,
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Email:
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