Privacy Policy

This Privacy Statement elucidates how Rayivo gathers, utilizes, and reveals your personal information in association with the operation of the Rayivo platform.

    1. Introduction
      Your privacy matters to us. This Policy explains what information we collect, why we collect it, how we protect it, and the choices you have.
    2. Information We Collect
    • Identity data – first name, last name, username or similar identifier.
    • Contact data – billing address, delivery address, email address, telephone number.
    • Financial data – limited payment card details (we never store the full PAN).
    • Transaction data – products purchased, order dates, returns, refunds.
    • Technical data – IP address, browser type and version, time-zone setting, operating system, platform, device identifiers.
    • Behavioural data – pages viewed, links clicked, wish-list activity, cart history, referral URLs.
    • Marketing data – preferences for receiving newsletters, ad-interaction history, survey responses.
    1. How We Collect It
    • Direct interactions: when you create an account, place an order, subscribe to a newsletter, enter a competition, or contact us.
    • Automated technologies: cookies, pixel tags, server logs, and analytics tools as you navigate the site.
    • Third parties: payment processors, advertising networks, analytics providers, delivery couriers.
    1. Legal Bases for Processing (EU/EEA visitors)
    • Contract: to process and deliver your order.
    • Legitimate interests: to prevent fraud, improve our products, and keep the platform secure.
    • Consent: to send promotional emails or SMS messages.
    • Legal obligation: to keep accounting records and comply with tax law.
    1. How We Use Your Information
    • Fulfil orders, arrange shipping, handle returns and exchanges.
    • Provide customer support via chat, email or phone.
    • Verify identity and detect fraudulent transactions.
    • Personalise product recommendations and advertising.
    • Conduct analytics, A/B testing and market research.
    • Comply with applicable laws and regulatory requests.
    1. Cookies & Similar Tech
      We operate both session and persistent cookies:
    • Strictly necessary – enable checkout and account log-in.
    • Performance – measure site speed and error messages.
    • Functional – remember language, currency and size filters.
    • Advertising – deliver relevant ads on third-party platforms.
      You can refuse non-essential cookies at any time through the banner or browser settings. Doing so may degrade certain features.
    1. Data Sharing & Disclosure
      We do not sell personal information. We share it only:
    • With service providers under contract (couriers, payment gateways, cloud hosts, IT support).
    • When legally required (court order, tax audit, law-enforcement request).
    • In connection with a merger, acquisition or asset sale, provided the recipient agrees to uphold this Policy.
    1. International Transfers
      If your data leaves your country of residence we rely on:
    • Adequacy decisions, or
    • Standard Contractual Clauses approved by the European Commission, or
    • Comparable safeguards under UK/US data-protection frameworks.
    1. Data Retention
    • Active orders: 7 years for tax records.
    • Marketing consent: until you unsubscribe or 3 years after last interaction, whichever is sooner.
    • Cookies: up to 12 months, then automatic deletion.
    • Closed accounts: 30-day grace period before irreversible erasure, unless legal retention applies.
    1. Security Measures
    • TLS 1.3 encryption in transit; AES-256 at rest.
    • PCI-DSS compliant tokenisation for card data.
    • Role-based access controls, MFA for staff, quarterly penetration tests.
    • 24/7 intrusion detection and real-time backups.
    1. Your Rights
      Depending on where you live you may:
    • Access, correct or delete personal data.
    • Object to or restrict certain processing activities.
    • Receive a portable copy of data you provided.
    • Withdraw consent without affecting prior lawful processing.
    • Lodge a complaint with your local supervisory authority.
      Exercise any right by emailing privacy@ or through the “Data Dashboard” inside your account.
    1. Children
      Our site is not directed to children under 13. We do not knowingly collect information from minors. If you believe a child has provided us data, please contact us for immediate deletion.
    2. Third-Party Links
      Our site may contain links to external websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these sites and encourage you to read their privacy statements.
    3. Changes to This Policy
      We may update this Policy from time to time. Material changes will be announced via email or prominent site notice at least 14 days before they take effect. The “Effective date” at the top will indicate when revisions become binding.

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