Return & Refund Policy

Return Conditions

  • Standard Items: Eligible for return within 21 calendar days of delivery.
  • Custom-Made Products: Final sale (e.g., monogrammed suits, bespoke tailoring).
  • Hygiene Items: Underwear, socks, and grooming products are non-returnable.

Return Steps

  1. Request Authorization: Log in to your account and select “Start Return” or email .
  2. Label Issuance: A prepaid label will be emailed within 48 hours (business days only).
  3. Return Shipping: Use the provided label and drop off at a DHL/FedEx location.

Processing & Refunds

  • Quality Check: Returns are inspected within 5–7 business days of receipt.
  • Refunds:
    • Credit card refunds: 5–10 business days (bank processing varies).
    • Store credit: Issued immediately after approval (valid for 1 year).
  • Exchanges:
    • Standard exchanges: Ship within 3–5 business days after approval.
    • Rush exchanges: Contact support for expedited handling (additional fees may apply).

Key Disclaimers

  • Delay Risks: Refunds may be delayed if returns are lost in transit (track your package).
  • Seasonal Items: Returns for holiday collections must be initiated within 14 days of delivery.

Contact Information:
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